Bentwood Construction Services

Last Updated: Aug 17, 2026

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Introduction

Bentwood Construction Services LLC ("Bentwood," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit bentwoodconstructionservices.com, call or text us, or request an estimate, and how we use and protect that information.

By using our website or contacting us, you agree to the practices described in this policy.​

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Information We Collect

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Information You Provide Directly

When you request an estimate, fill out a form on our site, call us, or text us, we may collect:

• Your name

• Phone number

• Email address

• Property address

• Whether the property is residential or commercial

• The type of project you're considering and a description of the work

• Your budget range and desired timeline

• Whether you own the property

• Whether you've received other estimates

• How you heard about us

• Any other information you choose to share with us

 

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect:

• IP address and general location (city/region level)

• Browser type and device information

• Pages viewed, time spent on the site, and links clicked

• The website or search term that referred you to us

 

Call and Message Records

We keep records of calls, voicemails, text messages, and emails between you and Bentwood, including the date, time, and content of those communications.

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Automated Answering and Call Recording

Bentwood uses an automated virtual receptionist to answer incoming calls, take messages, answer common questions, gather project details, and schedule estimate appointments.

Please be aware that:

• Your call may be answered by an automated system rather than a live person.

• Calls handled by this system may be recorded and transcribed so that we have an accurate record of your request and so we can improve the quality of our service.

• Information you provide during the call — including your name, contact details, property address, and project description — is stored in our customer records.

• You may ask to speak with a member of our team at any time, and we will return your call during business hours.

• If you prefer not to have your call recorded, please contact us via our contact form by email instead.

Recordings and transcripts are used only for our own business purposes. We do not sell them or make them public.

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How We Use Your Information

We use the information we collect to:

• Respond to your inquiry and prepare an estimate

• Schedule, confirm, reschedule, and remind you about appointments

• Communicate with you about a project before, during, and after the work

• Send you invoices and process payments

• Answer questions and provide customer support

• Keep records required for our business, insurance, warranty, and licensing obligations

• Improve our website, our services, and our customer communications

• Send you promotional messages, but only if you have separately agreed to receive them

• Comply with applicable law

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Text Messaging

If you provide your mobile phone number and give us your consent, we may send you text messages.

We use two separate types of text messages, and we ask for your consent to each one separately:

1. Service messages — appointment confirmations, appointment reminders, scheduling changes, crew arrival notices, and replies to questions you've asked us.

2. Promotional messages — special offers, seasonal promotions, discounts, and company news.

Consenting to one does not enroll you in the other. Consent to receive text messages is never a condition of receiving an estimate or hiring us.

Message frequency may vary. Message and data rates may apply. You can reply STOP at any time to stop receiving messages, or HELP for assistance.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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How We Share Information

We do not sell your personal information. We do not rent, trade, or share your information with third parties for their own marketing purposes.

We share information only in these limited circumstances:

• Service providers. Companies that help us run our business — our website host, scheduling and customer management software, phone and text messaging providers, email provider, payment processor, and our virtual receptionist provider. These companies may only use your information to perform services for us.

• Subcontractors and suppliers. If your project requires a specialty trade partner or a material supplier, we may share the information needed to schedule and complete the work, such as your name, address, and project details.

• Financing partners. If you choose to apply for financing, we will share the information needed to process your application with the lender you select. You will always be told before this happens.

• Legal requirements. When we are required to by law, court order, or a government request, or when necessary to protect our rights, our property, or the safety of others.

• Business transfer. If Bentwood is sold, merged, or reorganized, customer information may transfer as part of that transaction.

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Cookies and Analytics

Our website uses cookies and similar technologies. A cookie is a small text file stored on your device that helps a website function and remember your preferences.

We use:

• Essential cookies — required for the site to load, display correctly, and keep forms working.

• Analytics cookies — help us understand how many people visit the site, which pages they view, and how they found us, so we can improve the site. This information is aggregated and does not identify you personally.

• Advertising and tracking pixels — if we run online advertising, these help us measure whether an ad led to an inquiry and may allow ads for Bentwood to be shown to you on other websites.

Our website is built on the Wix platform, which sets its own cookies necessary for the site to operate. You can review Wix's cookie practices at wix.com.

Your choices. Most browsers let you block or delete cookies through their settings. Blocking essential cookies may cause parts of our site to stop working. You can also opt out of interest-based advertising through your browser settings or your device's advertising controls.

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Data Retention

We keep your information for as long as needed to serve you and to meet our legal, tax, insurance, warranty, and recordkeeping obligations. Project records are generally retained for the length of any applicable warranty period plus the time required by Texas law. Inquiries that do not become projects are retained for a reasonable period in case you contact us again, and are then deleted.

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Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including limiting access to the people who need it to do their jobs and relying on reputable vendors who maintain their own security programs.

No method of transmission over the internet or method of electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

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Your Rights and Choices

You may, at any time:

• Ask what we have. Request a copy of the personal information we hold about you.

• Correct it. Ask us to fix information that is inaccurate or out of date.

• Delete it. Ask us to delete your information, subject to records we are required to keep.

• Stop texts. Reply STOP to any message.

• Stop emails. Click the unsubscribe link in any promotional email.

• Opt out of a sale or sharing. We do not sell or share your personal information as those terms are defined under Texas law, but you may confirm this with us at any time.

As a small business, Bentwood is largely exempt from the Texas Data Privacy and Security Act. We nonetheless extend the rights described above to our customers as a matter of policy, because we think you should have them regardless of what the law requires of a company our size.

To exercise any of these rights, contact us using the information below. We will verify your identity before acting on a request and will respond promptly, and in any event within 45 days. If we decline a request, we will tell you why, and you may appeal by replying to our response.

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Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with information, please contact us and we will delete it.

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Third-Party Links

Our website may link to other sites, such as manufacturer pages, financing partners, or review platforms. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

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Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last Updated" date at the top of this page. Significant changes will be noted on our website. Continuing to use our website or services after a change means you accept the updated policy.

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Contact Us

If you have questions about this Privacy Policy, or if you want to exercise any of the rights described above, contact us:

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Bentwood Construction Services LLC 

Spring, Texas

Phone: 713-702-1709

Email: use form to email us.

Website: bentwoodconstructionservices.com

Service area: Spring, The Woodlands, Montgomery, Cypress, Tomball, Conroe, Klein, and Magnolia, Texas.

Hours: Monday–Saturday, 8:00am–5:00pm. Closed Sunday.

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